Frequently Asked Questions

  • At Shenwise, exclusive psychological care and support means that each session is entirely dedicated to you. You’ll receive undivided attention in a safe, confidential space—no interruptions, no overlapping appointments—just focused, personalised therapeutic support tailored to your needs.

  • Your first session is a warm and welcoming space to explore what’s brought you to Shenwise. Together, we will:

    • Identify your current challenges

    • Set collaborative goals

    • Decide on the best therapeutic approach for you

    This is an assessment session—not an interrogation—and will be conducted entirely at your pace.

  • Yes. Your privacy is essential. Shenwise complies fully with UK GDPR, ICO guidelines, and professional ethical standards.

    Your information is kept secure and confidential unless there is:

    • A serious risk to your safety or someone else’s

    • A legal requirement to share information Clinical notes are securely stored for up to 7 years after your final session, in accordance with professional and legal guidelines. This is to comply with our regulatory obligations and ensure clinical accountability.

  • It varies from person to person. Most clients with specific mental health problems attend 6–20 sessions, depending on their goals and progress. We’ll review your needs regularly to ensure the sessions remain useful and supportive.

    • Privacy Policy – How we collect, use, and protect your information. View Privacy Policy

    • Terms & Conditions – Your rights when using the website or booking services. View Terms & Conditions

    • Cookie Policy – How we use cookies and how you can manage your preferences. View Cookie Policy

  • Please provide at least 24 hours’ notice if you need to cancel or reschedule a session to avoid being charged. Full details are available in the Terms & Conditions.

  • At Shenwise, we offer highly specialised psychological care grounded in clinical expertise, ethical practice, and a deep commitment to your well-being.

    Each session is tailored to your individual needs, with a focus on evidence-based CBT and integrative approaches delivered in a confidential, compassionate, and structured environment.

    We see therapy as one of the most valuable investments you can make in yourself—an investment in long-term mental health, resilience, and personal growth. We believe it is worth every penny you spend.

    Want to Know More?

    To learn more about current fees and availability, please get in touch directly.

    We are also committed to ensuring therapy remains accessible wherever possible:

    Returning Clients may be eligible for a reduced rate or short-term support package. Please contact us to explore your options.

    Concessionary Slots are occasionally available for individuals experiencing financial hardship who are committed to engaging in therapy.

    Flexible Scheduling and tailored formats—such as intensive sessions or short-term therapy blocks—are available to suit your needs and circumstances.

  • You can get in touch via:

    • Email: shen@shenwise.com

    • Contact form: Complete the contact form here

    We aim to respond to all enquiries within 48 hours (weekdays only).