Frequently Asked Questions

  • At Shenwise, exclusive psychological care and support means that each session is entirely dedicated to you. You’ll receive undivided attention in a safe, confidential space—no interruptions, no overlapping appointments—just focused, personalised therapeutic support tailored to your needs.

  • Your first session is a warm and welcoming space to explore what’s brought you to Shenwise. Together, we will:

    • Identify your current challenges

    • Set collaborative goals

    • Decide on the best therapeutic approach for you

    This is an assessment session—not an interrogation—and will be conducted entirely at your pace.

  • Yes. Your privacy is essential. Shenwise complies fully with UK GDPR, ICO guidelines, and professional ethical standards.

    Your information is kept secure and confidential unless there is:

    • A serious risk to your safety or someone else’s

    • A legal requirement to share information Clinical notes are securely stored for up to 7 years after your final session, in accordance with professional and legal guidelines. This is to comply with our regulatory obligations and ensure clinical accountability.

    • Standard sessions last 50 minutes.

    • Some sessions, such as assessments or those covering more complex issues, may take up to 60 minutes—this will always be discussed and agreed upon in advance based on your needs.

      At Shenwise, we offer highly specialised psychological support grounded in clinical expertise, ethical practice, and a deep commitment to your well-being.

      Sessions are tailored to meet the individual needs of each client, with a focus on evidence-based CBT and integrative approaches delivered in a confidential, compassionate, and structured way.

    • Session Fees

      Initial Assessment Session (60 minutes): £180

      Standard Therapy Session (50 minutes): £180

      Fees reflect the high level of specialist training, extensive clinical experience, and the personalised nature of the care provided.

    • Payment can be made via bank transfer or other secure methods.

    • Supportive Options for Former Clients & Others

      We believe psychological care should remain accessible where possible:

      • Returning Clients may be eligible for a reduced rate or short-term support package—please get in touch to discuss.

      • Concessionary Slots are occasionally made available for individuals experiencing financial hardship who are unable to afford full fees but are committed to engaging in therapy.

      • Flexible Scheduling and tailored formats (e.g. intensive sessions or short-term therapy blocks) are also available.

      • Want to Discuss Your Options?

        We understand that starting therapy is a personal and financial commitment. Please contact us directly to discuss fees, availability, or support options that work for your situation:

        📧 Email: shen@shenwise.com

  • It varies from person to person. Most clients with specific mental health problems attend 6–20 sessions, depending on their goals and progress. We’ll review your needs regularly to ensure the sessions remain useful and supportive.

  • Yes. We offer sessions:

    • Online via secure platforms like Zoom, so you can access support from the comfort of your own space.

    • Occasionally in-person, including for retreats and special therapeutic workshops.
      You can sign up to our mailing list to receive updates about upcoming in-person opportunities.

    • Privacy Policy – How we collect, use, and protect your information. View Privacy Policy

    • Terms & Conditions – Your rights when using the website or booking services. View Terms & Conditions

    • Cookie Policy – How we use cookies and how you can manage your preferences. View Cookie Policy

  • Yes. We offer sessions:

    • Online via secure platforms like Zoom, so you can access support from the comfort of your own space.

    • Occasionally in-person, including for retreats and special therapeutic workshops.
      You can sign up to our mailing list to receive updates about upcoming in-person opportunities.

  • Please provide at least 24 hours’ notice if you need to cancel or reschedule a session to avoid being charged. Full details are available in the Terms & Conditions.

  • At Shenwise, we offer highly specialised psychological care grounded in clinical expertise, ethical practice, and a deep commitment to your well-being.

    Each session is tailored to your individual needs, with a focus on evidence-based CBT and integrative approaches delivered in a confidential, compassionate, and structured environment.

    We see therapy as one of the most valuable investments you can make in yourself—an investment in long-term mental health, resilience, and personal growth. We believe it is worth every penny you spend.

    Want to Know More?

    To learn more about current fees and availability, please get in touch directly.

    We are also committed to ensuring therapy remains accessible wherever possible:

    Returning Clients may be eligible for a reduced rate or short-term support package. Please contact us to explore your options.

    Concessionary Slots are occasionally available for individuals experiencing financial hardship who are committed to engaging in therapy.

    Flexible Scheduling and tailored formats—such as intensive sessions or short-term therapy blocks—are available to suit your needs and circumstances.

  • You can get in touch via:

    • Email: shen@shenwise.com

    • Contact form: Complete the contact form here

    We aim to respond to all enquiries within 48 hours (weekdays only).